We Always Ship Our Products Via The United States Postal Service. Once In Awhile We Will Have A Request To Send An Order Via UPS Or FedEx. We Are Always Happy To Accomodate Your Requests. Please Note That Shipping Products Via UPS Or FedEx Can Become Very Costly.
Insured Shipping Is Also Recommended. Although We Have Never Encountered A Problem With Lost Or Damaged Parcels, We Will Not Be Responsible For Any Uninsured Parcels That Are Lost Or Damaged.
Orders Are Processed ASAP In The Order It Is Received. Please Allow At Least 5 - 7 Business Days For Delivery. Once In Awhile We'll Get Backlogged With Orders, Especially During The Holidays & The Week Prior To Us Participating In A Convention. During These Periods, We May Need A Few Extra Days To Process Your Order. Please Be Assured That We Do Process Orders As Fast As We Can.
3. Are Your Exotic Specialty Papers Sent Rolled Or Folded?
We Usually Send Our Exotic Specialty Papers Rolled In A Tube. In Some Cases When You Are Ordering One Or Two Sheets Of Paper, Its Harder To Roll A Small Amount So In These Instances, We Will Send The Paper Folded.
4. Do You Ever Have Sales On Your Products?
Yes! We Do Have Sales And Specials Once Or Twice A Month. The Only Way To Take Advantage Of These Sales And Specials Is To Be On Our E-mail List. If You Would Like To Be On Our E-mail List, Please Let Us Know By Sending An E-mail To The Paper Palette.
You May Also Refer To Our "Special Of The Month" Page To Check Out Our Monthly Specials.
5. Do You Send Orders To Other Countries?
We Do Send Orders To Other Countries (Canada, Australia, Japan, etc...). Since The Shipping Rates Vary With Each Country, We Would Be More Than Happy To Figure Out The Shipping & Handling Rates For You.
6. What Kind Of Payments Do You Accept?
We Accept Visa, MasterCard, American Express & Discover/Novus.
7. Is Your Site Secured?
Our Site Is Secured So You Can Safely Send Your Credit Card & Mailing Information To Us With Confidence. Any Information Submitted To Us Will NEVER Be Shared With Anyone. All Information Is Kept 100% Confidential.
8. What Is Your Exchange & Return Policy?
All Exchanges & Returns Are Handled On An Individual Basis Within 30 Days Of Purchase. Any Exchanges & Returns Handled After The 30 Day Period Will Incur A 20% Restocking Fee. All Merchandise MUST Be In Resellable Condition! Exchanges & Returns Must Be Handled By Phone Only. Please Call Us At (808) 595-3439 If You Have Any Questions Regarding This.
Due To The Delicate Nature & Handling Of Our Full Size Exotic Specialty Papers, All Sales Are Final On These. All Sales Are Also Final On "Clearance Sale" Items.
9. Do You Have A Store?
We Are A Retail Mail Order Only Company. We Do Participate In Quite A Few Conventions Throughout The Year. Please Check Our Convention Calendar For More Information.
10. Do You Sell Wholesale?
Unfortunately, No, We Do Not Wholesale. We Are A Retail Mail Order Only Company.
